Articles

How do I create a mailbox?

Creating a new mailbox is quick and easy. Head to the Email Accounts section in the StartCP...
What details should I use for a WordPress SMTP plugin?

The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using...
How do I add another server/include to an SPF record?

If you're using StartCP's mail server but want to route emails via another provider - such as G...
How do I set up email on my Android device?

Here's how to set up a StartCP email on an Android phone or tablet: Open the mail application...
How do I migrate emails?

To migrate your emails and mailboxes to StartCP, you can use our in-house Email Migrations tool....
How do I set up email on my iPhone?

To set up your StartCP mailbox on an Apple iPhone or iPad, you need to: Head to the Settings...
What are the recommended Thunderbird Mail client settings?

There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as...
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?

Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it...
Can I use ‘mail.domain’ in my mail client?

For scale and redundancy reasons we operate each service from its own hostname. So we always...
Why are the IMAP folders missing from my iPhone or iPad?

If you can successfully send email and view any new messages in your Inbox, but aren't able to...
How do I setup my mailbox in Outlook?

We make use of 'autodiscover' technology so that in the majority of cases, Microsoft Outlook can...
How do I add SRV records for Office 365?

SRV records - service records used in Office 365 - can be added via our DNS Management interface...
What are my email sending limits?

Email Account Limits The following limits apply to all messages sent via authenticated SMTP....
Can I add SPF records for my domain name?

Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in...
How can I change my mailbox password?

Changing passwords for any mailbox can be done through the StartCP control panel. Log in to...
Why can’t I send emails?

There are a few very common reasons why you may not be able to send emails.  Are your email...
What are MX records?

MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving'...
What is SMTP?

SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of...
What is email forwarding?

Email forwarding refers to the operation of re-sending an email message delivered to one email...
I’ve reached my mailbox quota size. What can I do?

With StartCP all mailboxes have a certain limit on data storage. It's unlikely that you should...
Should you use POP3 or IMAP?

Both IMAP and POP3 are protocols that allow you to receive emails from a remote server. Your...
What is IMAP?

IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an...
What is POP3?

POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails...
How do I add a DKIM record?

DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be...
How do I stop emails going to junk?

Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record...
How do I create an email signature in webmail?

To create an HTML or plain text email signature that will be appended to all emails: Select...
Can I view my FTP, email address, or database passwords?

We encrypt all FTP, email and database passwords so they are not visible as...
How do I login to webmail?

You can log in to webmail by going to our webmail URL here:...