Articles

How do I set up a cron job?

You can set up a cron job or 'scheduled task' in the Scheduled Tasks section of your hosting...
How do I use the File Permissions Checker?

The File Permissions Checker allows you to easily view and fix file permission issues which don't...
Is ImageMagick supported?

ImageMagick - the open-source image tool - is supported. We currently run Version 6.7.2. The path...
Can I enable GZIP Web Server Compression?

Gzip is a great of compressing files for faster network transfers - helping them load faster, so...
Can you update the version of cURL on your webservers?

Occasionally, applications in your webspace may run checks to help ensure your website is secure....
What is the IP address that my site uses for external connections?

Due to the distributed nature of our network, the IP address your site uses...
How can I modify my hosts file?

Your machine's local hosts file allows you to overide DNS for a particular...
Should I choose a Linux or Windows hosting package?

The type of platform you should choose depends on the software you plan to...
How do I find the IP address of a hosting package?

If you're managing DNS elsewhere, or simply wish to know the IP address of...
Temporary URLs: what are they, and what are they used for?

When you create a hosting package you're given a temporary URL. There are...
Why am I seeing an Upgrade to PRO message within Web Builder?

Not to worry! When a hosting package is created it’s essentially allocated...
How do I view the most recent backups taken by Timeline Backups?

Timeline Backups take an automatic daily backup of all your websites and databases and store them...
What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?

StartCP impose a strict Acceptable Use Policy and Terms of Service which...
How do I use traceroute?

Traceroute is a tool used for diagnosing network-related issues. It does...
I can't connect via FTP, what can I do?

There are a few common reasons why you may not be able to connect...
Are you PCI compliant?

Yes, StartCP's hosting is fully PCI (Payment Card Industry) compliant and...
Do you disallow any WordPress plugins on your WordPress platform?

Our WordPress platform was designed and built exclusively for WordPress....
Is Sellerdeck supported on your platform?

Yes, Sellerdeck - the ecommerce toolset - is fully supported on the StartCP web hosting...
How do I use the Website Malware Scanner?

Overview One of the major problems with malware is its persistence. This...
How can I create a subdomain?

To create a subdomain: Log in to https://www.startcp.com Head to Manage Hosting -> Manage....
How can I tell if DNS has propagated for me?

If you're unsure whether DNS has fully propagated for you, you should check the IP address your...
Where can I view the nameservers of a domain?

If you manage your domain name with StartCP and have access to it via...
How do I import a .sql file via phpMyAdmin?

You can use phpMyAdmin to import an .SQL file with your database information. To do this: Log...
Can I change my website's PHP configuration?

Yes, you can. This is available via the Manage Hosting > Select Package > PHP...
Can I view my FTP, email address, or database passwords?

We encrypt all FTP, email and database passwords so they are not visible as...